Business Information

Ansoir is an online jewelry store serving customers across the United States. Below you will find our business details and key information about ordering from us.

Business Details

Ansoir is an online-only store. We do not operate a physical retail shop and do not offer in-person services. Please do not send returns to this address; return instructions are provided once your return request has been approved.

Fulfillment and Shipping

Orders are shipped by our fulfillment partners and delivered by trusted carriers.

Estimated delivery time is 4–9 business days, including 1–2 business days of processing. Shipping within the United States is free on every order. For full details, please see our Shipping Policy.

Customer Support

You can contact us by email, by phone or via our contact form.

Customer Service Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (ET)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (ET)

We aim to respond to all inquiries within 24 hours.

Returns and Refunds

We offer a 30-day return policy from the date of delivery.

Items must be returned unused, unworn and in their original condition, with all tags attached and in the original packaging. Earrings, custom jewelry and sale items cannot be returned unless they arrive damaged, faulty or incorrect.

Return shipping costs are the responsibility of the customer, unless the item is damaged, faulty or incorrect.

For full details, please see our Refund Policy.

Payments and Security

All payments are processed through secure third-party payment providers. We accept Visa, Mastercard, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. For full details, please see our Payment Policy.

Transparency

We aim to provide clear and accurate information across our website, including product details, pricing, delivery times and policies. If you have any questions, please feel free to contact us.