Payment Policy

Last updated: October 3, 2026

At Ansoir, we are committed to providing a secure, simple and transparent payment experience for all customers. This Payment Policy explains which payment methods we accept, how payments are processed, and what you can expect when placing an order through our website.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay

The payment methods shown at checkout may vary depending on your location and device.

2. Payment Timing

All orders must be paid in full at the time of purchase. Once your payment has been successfully authorized and verified, you will receive an order confirmation by email.

Please note that orders will not be processed or shipped until payment has been completed successfully.

3. Currency

All prices on our website are shown in U.S. dollars (USD). If you pay with a card issued outside the United States or in another currency, your bank or card issuer may apply exchange rates or additional fees.

Ansoir is not responsible for any currency conversion charges or international transaction fees applied by your bank or card issuer.

4. Secure Payments

We take payment security seriously. All transactions made through our website are encrypted and processed through secure third-party payment providers. We do not store or have direct access to your full payment card details.

Our checkout process is designed to help protect your personal and financial information.

5. Payment Verification

For security reasons, some orders may be subject to additional verification checks. If there is an issue with your payment, or if further verification is needed, we may contact you before processing your order.

Ansoir reserves the right to cancel or refuse any order if fraud or unauthorized activity is suspected. If we cancel an order after payment has been made, you will receive a full refund to your original payment method.

6. Failed or Declined Payments

If your payment is declined, please check the following:

  • Your card details were entered correctly
  • Your billing information matches your payment method
  • Your card has not expired
  • Your bank has not blocked the transaction

If the issue continues, we recommend contacting your bank or payment provider directly, or trying an alternative payment method.

7. Order Cancellation Due to Non-Payment

If payment is unsuccessful or remains incomplete, the order will not be confirmed. Items in your cart are not reserved until checkout has been completed and payment has been received.

8. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used at checkout. Approved refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

For more information, please refer to our Refund Policy.

9. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can help resolve the matter promptly.

Filing a chargeback or payment dispute without contacting us first may delay the resolution process. Ansoir reserves the right to provide relevant order, communication and delivery information to payment providers in the event of a dispute. This does not limit any rights you may have under applicable law.

10. Contact Us

If you have any questions regarding your order, please contact us:

Customer Service Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (ET)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (ET)

We aim to respond to all inquiries within 24 hours.

Business Information