Privacy policy

Last updated: October 3, 2026

This Privacy Policy describes how Ansoir ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use ansoir.com (the "Site"), make a purchase, or otherwise communicate with us (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

This Privacy Policy also describes the rights you may have under U.S. state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA"). Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any updated version will be published on our website, and the "Last updated" date will be revised accordingly. Where required by law, we will take additional measures, such as notifying you directly.

Collection and Use of Your Personal Information

To provide our Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use this information to:

  • Communicate with you
  • Provide and improve our Services
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and those of our users or third parties

Personal Information We Collect

"Personal information" refers to information that identifies, relates to, describes, or can reasonably be linked to you or your household.

Information You Provide Directly

This may include:

  • Contact details (name, address, phone number, email address)
  • Order information (billing address, shipping address, payment confirmation, email, phone number)
  • Account information (username, password, security details)
  • Customer support information (messages or inquiries you send to us)

Providing certain information may be required to access specific features of our Services, such as placing an order.

Information About Your Use

We may automatically collect certain information about your interaction with our Services ("Usage Data") using cookies and similar technologies. This may include:

  • Device information
  • Browser information
  • Network information
  • IP address and approximate location derived from it
  • Website activity and interactions
  • Account usage details

Information From Third Parties

We may receive information from third parties, including:

  • Service providers such as Shopify
  • Payment processors (who collect payment and billing information)
  • Marketing and analytics partners, such as Google and Meta, using tracking technologies

All third-party information we receive is processed in accordance with this Privacy Policy.

Use of Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Manage your account
  • Handle returns
  • Provide customer support

Our store is hosted on Shopify, which may also process your information in accordance with its own Consumer Privacy Policy.

Marketing and Advertising

We may use your information to:

  • Send promotional emails or other marketing messages
  • Display personalized advertisements

You can unsubscribe from marketing emails at any time using the link in each email. If you unsubscribe, we may still send you non-promotional messages, such as order and shipping updates.

Security and Fraud Prevention

We use your information to detect and prevent fraud or misuse. You are responsible for keeping your login credentials secure.

Communication and Improvement

We use your information to:

  • Provide customer support
  • Improve our Services

Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze usage
  • Measure and personalize advertising

The cookies and tracking technologies used on our Site include:

  • Essential cookies (Shopify): required for the Site to work, for example to keep items in your cart and to complete checkout securely. More information: Shopify Cookie Policy
  • Analytics cookies (Google): Google Analytics helps us understand how visitors use our Site so we can improve it. More information: Google Privacy Policy
  • Advertising cookies (Google): Google Ads and Google Shopping cookies help us measure the performance of our ads and show relevant ads. More information: How Google uses cookies in advertising
  • Advertising cookies (Meta): the Meta Pixel helps us measure and personalize ads on Facebook and Instagram. More information: Meta Privacy Policy

You can change your cookie preferences at any time via our cookie banner, through your browser settings, or on our Your Privacy Choices page.

Disclosure of Personal Information

We may share your information with:

  • Service providers (IT, payments, fulfillment and shipping, customer support)
  • Business and marketing partners, such as Google and Meta
  • Affiliates within our company
  • Authorities when required by law
  • A buyer or successor in connection with a business transaction, such as a merger or sale of assets

Sale and Sharing of Personal Information

We do not sell personal information for money. However, our use of advertising cookies and pixels from Google and Meta, which allow these partners to collect information about your activity on our Site to show you targeted ads, may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under certain U.S. state privacy laws. The categories involved are identifiers (such as IP address and cookie IDs), internet activity (such as pages viewed and products added to cart), and commercial information (such as purchases).

You can opt out of this at any time on our Your Privacy Choices page. If you visit our Site with the Global Privacy Control (GPC) signal enabled, we will treat it as a request to opt out for that browser or device. Other than GPC, we do not respond to "Do Not Track" signals.

Sensitive Personal Information

We only use sensitive personal information, such as account login credentials or payment information processed by our payment providers, as necessary to provide the Services. We do not use or disclose sensitive personal information to infer characteristics about you.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure.

We retain personal information only as long as necessary for:

  • Providing the Services, including managing your account and orders
  • Legal, tax and accounting compliance
  • Dispute resolution and enforcing our agreements

Your Rights

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you
  • Correct inaccurate personal information
  • Delete your personal information
  • Data portability: receive a copy of your personal information
  • Opt out of the sale or sharing of your personal information and of targeted advertising
  • Non-discrimination: we will not discriminate against you for exercising any of these rights
  • Appeal a decision we make about your request

To exercise these rights, email us at info@ansoir.com, call us at +1 (937) 871-3818, or use our Your Privacy Choices page to opt out. We may need to verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf; we may require proof of their authorization and ask you to verify your identity directly with us. We will respond within the time required by applicable law, generally within 45 days.

Complaints and Appeals

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

If we decline your request, you may appeal our decision by replying to our response or emailing info@ansoir.com with the subject line "Privacy Appeal". If your appeal is denied, you may contact the Attorney General of your state.

International Transfers

Your personal information may be stored and processed outside the state or country where you live, including outside the United States, by us and our service providers. Where this happens, we take reasonable steps to ensure your information remains protected in accordance with this Privacy Policy.

Contact Us

If you have any questions, please contact us:

Customer Service Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (ET)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (ET)

We aim to respond to all inquiries within 24 hours.

Business Information