FAQ

Everything you need to know about shopping with Ansoir. If you cannot find the answer you are looking for below, contact us at info@ansoir.com. We aim to respond to all inquiries within 24 hours.

About Our Jewelry

How do I choose the right ring size?

Where available, measurements are listed on the product page. Please check your ring size carefully before ordering. A return because of an incorrect size choice is treated as a regular return, and return shipping costs are the responsibility of the customer.

Will my jewelry change over time?

All jewelry naturally shows signs of wear over time. Gradual changes in color, shine or finish resulting from normal wear are not considered a defect.

How should I care for my jewelry?

To help your jewelry look its best for longer, avoid contact with perfume, lotions and harsh chemicals, wipe it with a soft, dry cloth after wearing, and store each piece separately in a dry place.

Shipping and Delivery

Where do you ship?

We currently ship to addresses within the United States only.

How much is shipping?

We offer free shipping on every order within the United States, with no minimum purchase required.

How long will my order take to arrive?

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays. After processing, delivery typically takes 3–7 business days.

This means you can generally expect your order to arrive within approximately 4–9 business days from the date you place it.

Please keep in mind that delivery times are estimates rather than guarantees. Weekends, holidays and periods of unusually high shipping volume may cause delays.

How can I track my order?

All orders are shipped with tracking. As soon as your order ships, we will send you an email with a tracking link. Tracking usually becomes active within 24 hours of shipment. If your tracking has not updated for more than 5 business days, please contact us.

My order has not arrived. What should I do?

If your order has not arrived within 14 business days, contact us. We will investigate with the carrier and, if your order is lost, send a replacement or issue a full refund.

My tracking shows delivered, but I haven't received my order. What should I do?

Please first check with neighbors, your building's mailroom and any safe places around your property. If you still cannot find your package, contact us at info@ansoir.com within 7 days of the delivery date shown in your tracking information, and we will help you file a claim with the carrier.

Please note that once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. See our Shipping Policy for details.

What if my order arrives damaged, incorrect or with something missing?

Please contact info@ansoir.com as soon as possible, ideally within 48 hours of delivery. Include your order number, a clear photo showing the issue and a brief explanation of what happened. We will arrange a replacement or refund at no additional cost to you.

Changes, Returns and Refunds

Can I change or cancel an order after placing it?

Changes and cancellations are only possible before your order has shipped. Because we start processing orders quickly, we cannot guarantee that a change or cancellation will still be possible.

Please double-check your shipping information and order details before completing checkout. If you notice a mistake, contact us as soon as possible and we will do our best to help.

What is your return policy?

You may request a return within 30 days of receiving your order.

Returned items must be unused, unworn, unaltered (including not resized) and returned in their original packaging with all tags still attached.

For complete information, please read our Refund Policy.

Are there items I cannot return?

Yes. Unless they arrive damaged, faulty or incorrect, the following items cannot be returned:

  • Earrings, for hygiene reasons
  • All custom jewelry
  • Sale items, which are final sale

How do I request a return?

Email info@ansoir.com with your order number, the name of the item you would like to return and your reason for returning it. Our team will then provide the return instructions.

Please wait until your return has been approved before sending your item back. Returns sent without prior approval will not be accepted.

Who is responsible for return shipping?

Customers are responsible for the cost of return shipping, and we strongly recommend using a tracked shipping service.

If you received an incorrect, damaged or defective item, we will cover the return shipping costs.

When will I receive my refund?

Once we receive and inspect your return, approved refunds will be sent back to your original payment method within 7 business days.

Depending on your bank or payment provider, it may take several additional days before the funds appear in your account.

We do not charge restocking or handling fees.

Can I exchange an item?

We do not offer direct exchanges. If you would like a different item, you can request a return in accordance with our Refund Policy and place a new order.

Payment and Security

Which payment methods can I use?

We accept Visa, Mastercard, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. The payment methods shown at checkout may vary depending on your device. See our Payment Policy for details.

Is my payment information secure?

Our website uses SSL encryption, and all payments are processed by secure third-party payment providers. We do not have access to or store your complete card information.

Payment is collected at the time your order is placed.

What should I do if my payment is declined?

First, make sure your card information and billing address have been entered correctly. You should also check that your card is enabled for online transactions.

If your payment still does not go through, try another payment method or contact our support team for assistance.

Privacy and Support

How is my personal information used?

We use your personal information to process and deliver your orders, provide customer support, operate our services and, where permitted, for marketing and advertising.

We do not sell your personal information for money. However, some advertising cookies may be considered a "sale" or "sharing" of personal information under certain U.S. state laws. You can opt out at any time on our Your Privacy Choices page.

For more information, please read our Privacy Policy.

Contact

Customer Service Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (ET)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (ET)