FAQ

How can I contact customer support?

You can reach out to our support team on the email: info@ansoir.com

Do you ship worldwide?

Yes, we ship to customers around the world.

Where do you ship from?

All orders are shipped directly from our international warehouse.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to make changes or cancel, you must contact us within 12 hours of placing your order. After this timeframe, changes cannot be made. However, once you receive your order, it may be returned for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

Orders are processed Monday through Friday. Processing typically takes 1–3 business days, and shipping occurs the following business day. Please note that we do not ship on weekends. During holidays or sale seasons, processing times may be slightly longer.

How long will it take to receive my order?

Due to high demand, delivery times may take 2–4 weeks.

What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Prices displayed on our site are tax-free in US Dollars. However, you may be subject to import duties, taxes, and customs fees once your order arrives in your country. These fees are determined by your local customs office and are the responsibility of the customer. For more details, please contact your local customs authority.

How do I return an item?

To start a return, please get in touch with our support team through the contact form.

What if the item I received is defective, incorrect, or damaged?

If you receive merchandise that is defective, incorrect, or missing, please contact our support team with:

 - Your order number

 - Photos of the item(s) received

 - Any relevant details

We’ll work to resolve your case as quickly as possible.

When will I receive my refund?

Refunds will be credited to your original form of payment.

For credit/debit card payments: refunds are processed within 7–10 business days after we receive your return or cancellation request.

If you haven’t received your refund after 10 business days, please check with your bank or card issuer, as posting times can vary.