Refund policy

At Ansoir, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, unaltered (including not resized), and in their original condition
  • Items must be returned with all tags attached and in the original packaging
  • Proof of purchase (order number or order confirmation) must be provided

We reserve the right to refuse returns that do not meet these conditions. Returns sent without prior approval will not be accepted.

Non-Returnable Items

The following items cannot be returned, unless they arrive damaged, faulty or incorrect:

  • Earrings, for hygiene reasons
  • All custom jewelry
  • Sale items: all sale purchases are final sale

Ring Sizes

Please check your ring size carefully before ordering. A return because of an incorrect size choice is treated as a regular return: the conditions above apply and return shipping costs are the responsibility of the customer.

How to Request a Return

To start a return, please contact us by email at info@ansoir.com or via our contact page.

Include your order number and the reason for your return request. Once your request is approved, you will receive further return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is damaged, faulty or incorrect.

We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed within 7 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us as soon as possible, ideally within 48 hours of delivery, and include your order number and photos of the issue. This helps us resolve the problem quickly.

We will arrange a replacement or refund at no additional cost to you, including return shipping.

Jewelry naturally shows signs of wear over time. Gradual changes in color, shine or finish resulting from normal wear are not considered a defect.

This policy does not affect any rights you may have under applicable law.

Notes

We do not charge restocking fees.

Contact Us

If you have any questions, please contact us:

Customer Service Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (ET)
  • Saturday and Sunday: 10:00 AM to 4:00 PM (ET)

We aim to respond to all inquiries within 24 hours.

Business Information